Q & A

Common Questions & Answers

We do not offer a waitlist. Our providers’ availability can change on a weekly basis, and we welcome clients to continue reaching out any time to check for openings.

Yes, we require all clients to complete new client paperwork online through our TherapyNotes client portal. TherapyNotes (TherapyPortal.com) is a data-encrypted, HIPAA-compliant client portal that allows clients to securely submit their information.

Standard treatment is around an hour. For new clients, a full hour is required to begin treatment because more time is generally needed to assess and treat the client appropriately. Clients who are well established with The Heart’s Haven may be able to reduce sessions to 30 or 45 minutes if discussed and agreed upon with their therapist.

If you feel that your therapist is not the right fit, please let your therapist or our intake specialist Jackie know. You can call or text Jackie at 567-218-1552, and we can try to help connect you with a therapist who may better suit your needs.

To cancel or reschedule an appointment, please contact your provider directly. If you do not have your provider’s contact information, you can message them through your client portal, or leave a message with our intake specialist Jackie by calling or texting 567-218-1552.

We require a minimum of 2 business days’ notice to cancel or reschedule an appointment. Appointments canceled less than 2 business days in advance will be considered a no-show and will result in a $50 no-show fee billed to your account.

Yes, if you need to cancel or reschedule an appointment, we require a minimum of 2 business days’ notice. Appointments canceled less than 2 business days in advance will be considered a no-show.

A no-show means missing an appointment without canceling at least 2 business days in advance. For example, if your appointment is at 3:00 PM on Tuesday, you would need to cancel by 3:00 PM on Friday. A failure to present for a scheduled appointment will be recorded in your chart as a no-show, and a fee of $50.00 will be billed to your account and sent to your phone, home, or email.

Insurances accepted vary by provider. We are not responsible if your insurance does not cover services or if your insurance is through a payer that we are out of network with. If we have any issues with your insurance coverage, you will be notified as soon as possible.

We Accept:
Commercial: Aetna, Anthem (BCBS), BlueCross BlueShield (including out-of-state plans), Benefit Plan Administrators (BPA), Cigna, Frontpath, Medical Mutual, Paramount, United Healthcare (UHC), Optum

Medicaid: AmeriHealth, Anthem, OHIO Rise, Buckeye, Caresource, Humana, Molina, United Healthcare (UHC)

Other: Buckeye MyCare, Caresource Marketplace, Molina Marketplace

We Do Not Accept: Beacon, Carelon, Employee Assistance Programs (EAP), Medicare, Sidecar, Tricare

If you do not have insurance, we can offer self-pay options. Our self-pay pricing ranges from $80 to $150 per 60-minute session and varies by service and provider. Once we connect you with your provider and determine the services you need, we can give you an exact price.

To update your insurance on file, please contact our biller Mandy by calling or texting 567-246-9010. She will send you new insurance forms through our TherapyNotes client portal and verify that we can accept your new insurance.

Yes. Please contact our biller Mandy by calling or texting 567-246-9010, and she will send you a new Payment Authorization Form through our Therapy Notes client portal.